Return Policy

At Cutie Cats Clothing, we strive to ensure that our customers are satisfied with the products they purchase from us. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

  1. Eligibility for Refund:

We offer refunds for products that are damaged, defective, or incorrect. To be eligible for a refund, you must contact us within 7 days of receiving your order. We may ask you to provide photos or video evidence of the product's condition to determine if it is eligible for a refund.

  1. Refund Process:

If your product is eligible for a return, we will provide you with instructions on how to return the product. You will be responsible for the cost of shipping the product back to our warehouse. Once we receive the product and confirm its eligibility for a refund, we will issue a refund to your original payment method. Please note that it may take up to 10 business days for the refund to appear on your account.

  1. Non-Eligibility for Refund:

We do not offer refunds for products that are delayed in shipping or for change of mind. We also do not accept returns for products that are damaged due to misuse, abuse, or improper storage.

Disclaimer:

Please note that as a dropshipping store, we do not manufacture or directly control the production and shipping of the products we offer. We work with third-party suppliers who are responsible for the production and shipping of the products. We do our best to ensure that our suppliers meet our quality standards, but we cannot guarantee the quality of every product. We are not responsible for any defects, damages, or delays caused by our suppliers. However, we will do our best to assist you in resolving any issues you may encounter with your order.